Terms & Conditions

The sale of articles through this website is made by Susan Brown Nielsen, NIF 24309357J, with registered address at Bartolomé Vicente Ramón, 2. Ibiza, Balearic Islands, Spain, telephone +34971314714 and, with e-mail  info@frontlineibiza.com

This is a binding agreement. By using the Internet site located at www.frontlineibiza.com (the “Site”) or any services provided inconnection with the Site (the “Service”), you agree to abide by these Terms of Use (also referred to as the “Terms”), as they may be amended by FrontLine Ibiza (“Company”, “we”, “us”, or “our”) from time to time in its solediscretion. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated. It is your responsibility to review these Terms of Use periodically, and if at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Service and the Site. Any capitalized term used in these Terms of Use but not otherwise defined here in will have the meaning a scribed to such term in our Privacy Policy.

YOU AGREE THAT BY USING THE SITE AND / OR SERVICE YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.

You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, “Content”) are owned by Company or its licensors. You are expressly prohibited from using any Content withoutthe express, prior written consent of Company or its licensors. Except asotherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Company, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without Company’s express, prior written permission, 'mirror' any material contained on this Site or any other server. Any permission granted here interminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws ofprivacy and publicity, and communications regulations and statutes.

You grant Company a non-exclusive, perpetual license throughout the universe to use the materials you post to the Site or Service. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site or Service, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content. Company reserves the right to retain User Content after you unsubscribe, cancel your account or profile, or request that personal information be deleted from Company’s database in any manner which complies with Company’s Privacy Policy.

The trademarks, logos, service marks and trade names displayed on the Site or as part of the Content are registered and unregistered trademarks of the Company and other persons (each, a “Trademark,” collectively, the “Trademarks”), and may not be used unless expressly authorized by the applicable Trademark owner. Nothing contained on the Site should be construed as granting, expressly, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site or as part of the Content, without our written permission or that of the applicable third-party rights holder.

You agree that Company may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Company’s products or services, or for such other purpose(s) as Company deems appropriate.

Any contests or promotions described or posted on this Sites hall be governed by the rules regulating such event.

We have made every effort to display, as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Using certain features on the Site may require creating an account (“Account”) and submitting personal information (including creating a username and password to access the Account). The Site’s information collection and use policies are set forth in the Site’s Privacy Policy. You agree to provide only true, accurate, current and complete information, and you accept all responsibility for any and all information and all activities that occur under your Account. We are not under any obligation to verify the actual identity or authority of any person using your Account. We reserve the right, in our sole discretion and without notice to you, to suspend or terminate your Account or to restrict your access to all or part of the Site for any reason.

While accessing or using the Site, the Content and the various other features available on the Site including without limitation your Account, you warrant and agree that you shall not:

The Site may include certain features allowing users to communicate with each other or the general public (such as messaging services, chat services, bulletin boards, message boards, blogs, and other similar forums, areas and services) (collectively, the “Forums,” each a “Forum”). These Terms apply to your use of the Forums. Given the open nature of the Internet, you should be careful and selective about the information you disclose in the Forums and on the Site and, in particular, you should not disclose any sensitive, personally identifiable, proprietary or confidential information on the Forums.

Unless specifically requested from you, we neither solicit nor wish to receive any confidential, secret or proprietary information or other material from you. Any information, proposals, requests, creative works, pictures, photographs, documents, letters, demos, ideas, know-how, suggestions, concepts, methods, systems, designs, drawings, renderings, plans, techniques, comments, criticisms, reports, feedback or other materials submitted or transmitted through the Site in any manner, including, but not limited to, through the “Contact Us” section, (collectively, “Submitted Materials”) will be deemed not to be confidential, secret or proprietary and may be used by Company in any manner consistent with these Terms.

We may (but have no obligation to) monitor or review any Submitted Materials. We neither sponsor, endorse, control, nor bear responsibility for any such Submitted Materials. However, we may disclose any information or materials as necessary to satisfy any law, regulation or government request, or to edit, refuse to post or remove any such Submitted Materials, in whole or in part, which violate these Terms, our policies or applicable law, which in our sole discretion are objectionable. Using the Site may expose you to content the may be offensive, indecent, or objectionable to you, and we are not liable for such content.

You may order products from our Site only if you have reached the age of the majority in your jurisdiction. You agree to pay in full the prices for your purchases, plus any applicable taxes. Certain products and services that you may be able to purchase or download through the Site may be subject to additional terms and conditions presented to you during such purchase or download. By ordering products from our Site, you agree to be bound by these Terms as well as our Privacy Policy, our Shipping Policy, our Payment Policy, and our Return and Exchange Policy.

We reserve the right to refuse any order you place through the Site. We may, in our sole discretion, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same Account, the same credit card, the same email address, or orders that use the same promotion code, billing or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address / phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors or any unauthorized party. You are not allowed to resell any product or service purchased through this Web site for commercial purposes.

By purchasing from the Site, you agree that we may share information about you and your transaction with other entities for various purposes, including (without limitation) to process your transaction, to operate our fraud prevention program, to collect any unpaid debt and to obtain credit card authorization.

Product availability on the Site is not guaranteed as products may be low in stock or out of stock when an order is completed.

Usually, orders are delivered to the shipping company one business day after your payment is confirmed. Once delivered to the logistics operator, you will receive the order within 7 to 10 business days.
If the payment of your purchase is confirmed on a Saturday, Sunday or holiday, the delivery time will start counting from the next working day of the confirmation of your payment. Also, keep in mind that only orders that occur before 4:00 PM count as the same day; Any order that occurs after 4:00 PM will be counted at its official delivery time from the next day.

The shipping costs are fixed and are stipulated at € 15 for mainland Spain and islands; and € 25 for the rest of the world.

Right of withdrawal

If you are hiring as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in the case that the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us by email to info@frontlineibiza.com your decision to withdraw from the contract. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

Consequences of the withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you tell us otherwise, specifying expressly the means of payment through which you want us to make the return. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have presented proof of the return of the same, depending on which condition is met first.

You must return or deliver directly the products in our store Front Line Ibiza, located in Avenida Bartomeu de Roselló, 1. Ibiza, Balearic Islands, Spain, or request through the contact form on our website the return through a courier / courier, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. Unless you make the return of goods in a store or through a messenger / courier organized by us, you must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a handling other than that necessary to establish the nature and / or characteristics of the goods.

You will not have the right to cancel the contract whose sealed products for hygiene reasons have been unsealed after delivery.
Your right to withdraw from the contract will apply exclusively to those products that are returned under the same conditions in which you received them. No refund will be made if theproduct has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product (s) while they are in your possession.

Please return the item including all original packaging, instructions and other documents that accompany it.

Size change

In cases where you consider that the size of the product purchased does not meet your needs, and without prejudice to the right of withdrawal that assists you legally and contractually, you may request the change of size within a period of 14 days from the Confirmation of Shipment, and select the size by which you want to change the first product purchased, provided that:

Once requested the change of size, you must deliver the product without any undue delay and, in any case, within a maximum period of 14 calendar days counted from the Change Request on our website along with the electronic ticket that will have received attached to the Shipping Confirmation.
Once these procedures are completed, we will send the new order consisting of theproduct whose size you have selected again within 2-3 working days from the request of the change and, in any case, within a maximum period of 30 days from that date.
This option will not entail an additional cost for you. This new order will be governed by the provisions of the purchase conditions, including the exercise of the right of withdrawal.Remember that, once 14 days have elapsed since the Change Request on the web page, without you having returned through the means that Front Line Ibiza puts at your disposal, the product purchased in the first place, we will be authorized to pass on the costs to you corresponding to the new order made, subject to the provisions of the purchase conditions.

Returns of defective products

In the cases in which you consider that at the time of delivery the product does not comply with the stipulations of the contract, you should contact us immediately by email contact (info@frontlineibiza.com) providing the data of the product, as well as the damage or malfunction suffered.
The product may be returned in the same manner indicated in the "Right of withdrawal" section. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.
The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase. In all cases, the rights recognized by current legislation are safe.

If you hire as a consumer and user, we offer you guarantees on the products that we market through this web page, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests itself within two years from the delivery of the product. It is understood that the products are in accordance with the contract provided that:

In this sense, if any of the products does not comply with the contract, you must inform us following the procedure detailed in the "Right of withdrawal" section.
The products we sell, especially handicraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

This Site and all contents of the Site are provided on an 'as is' basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use ofour Site, and that Company shall not be liable for any damages of any kind related to your use of this Site.

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We respect the intellectual property rights of others, and require that the people who use the Site and the Content do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to the e-mail address listed below:

Upon receipt of the written notification as outlined above, we will use good faith, reasonable efforts to remove the material that is alleged to be infringing and forward a copy of the written notification to the alleged infringer. The alleged infringer has the right to file acounter-notification by providing the designated agent with the follow inginformation: (I) a physical or electronic signature; (II) identification of the material that has been removed the location at which the material appeared before it was removed; (III) a statement under penalty of perjury that he/she has a good faith belief that the material was removed as a result of mistake or misidentification of the material to be removed; (IV) his/her name, address, and telephone number, and a statement that he/she consents to the jurisdiction of federal district court for the judicial district in which the address is located, or if his/her address is outside of Spain, for any judicial district in which the service provider may be found, and that he/she will accept service of process from the person who provided notification under or an agent of such person. Upon receipt of a valid counter-notification, we will forward it to notifying party who submitted the original DMCA notification. The original notifying party (or the copyright holder he or she represents) will then have ten (10) days to notify Company that he or she has filed legal action relating to the allegedly infringing material. If we do not receive any such notification within ten (10) days, we may restore the material to the Site.

COMPANY DISCLAIMS ALL WARRANTIES. COMPANY IS MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

COMPANY’S LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY COMPANY. THIS LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANYOTHER LEGAL THEORY OR FORM OF ACTION.

Company has no control over, and no liability for any thirdparty websites or materials. Company may work with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Company nor the Site has control over the content and performance of these partner and affiliate sites, Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by thirdparties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.

You agree to indemnify Company for certain of your acts andomissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorneys’ fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use,or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Company will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

These Terms of Use shall be construed in accordance with and governed by the laws of Spain, without reference to their rules regarding conflicts of law. You irrevocably consent to the exclusive jurisdiction of the state or federal courts in Ibiza County, Balearic Islans, in all disputes arising out of or related to the use of the Site.

You agree that you will bring any dispute individually against Company, and not as a plaintiff or class member in any purported class, representative proceeding or as an association. In addition, you agree that disputes will be decided only on an individual basis and not in a class, consolidated, or representative action and that the finder of fact may award relief (including injunctive relief) only on an individual basis. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if Company is a party to the proceeding.

If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made inwriting and signed by an authorized representative of the waiving party.

We may terminate, change, suspend, restrict or discontinue any aspect of the Site at any time if we believe you are in breach of these Terms or applicable law, or for any other reason in our discretion, without notice or liability. These Terms will terminate commensurate with the discontinuance or terminations of your Site use privileges. However, the Term swill nevertheless continue to apply and be binding upon you and any persons your epresent, jointly and severally, regarding your prior access to and use of the Sites and Content, and anything connected with, relating to or arising therefrom.

BY USING THE SERVICE OR ACCESSING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.

Please direct all questions or comments about the Site, these Terms, or any products you purchased through the Site to: info@frontlineibiza.com.

Last Updated: May 21, 2019